Confidentiality and Privacy

 I offer a professional and fully confidential service.  
If I ever do – I will only post before & after images on social media with prior client’s consent. I currently have decided to mostly use stock photos for discretion.  

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site [or on other websites that we operate or from other services that we provide]. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, however this may prevent them from engaging in certain Site related activities.

Web browser cookies

Our website uses cookies to monitor activity. Allowing cookies means your personal information may be stored but NOT shared with third parties.

Insurance

I am DBS checked and fully insured for public liability and professional indemnity with Westminster Insurance. Full details can be provided on request. 

I also hold a clean driving license and I am a non-smoker.

 I will handle all items with care. Clients acknowledge that I will not be held liable for any losses or damage caused with their engagement. It is assumed that the client will have their own household insurance to cover any unforeseen loss or damage to property.

Advice

I will offer advice, which is believed to be in the best interest of the client at that time. I can not accept responsibility for the actions the client takes on the basis of that advice, or any consequences which result of that action.   I can not offer advice on monetary value of artwork or other items of special value or rarity. Clients are advised to seek their own valuations of any items before letting them go.

Safety and Disposal

I can not move or lift very heavy items. I can help organise this additional service with an independent sub-contractor with the clients approval and fees of removal to be paid by the client. 

I do not offer a cleaning service however I may undertake some light cleaning to assist the decluttering and organising process. 

If your property has restricted access or is unsafe I reserve the right to cancel the agreement but I will offer advice to another party who may be able to help.

It is always the client’s decision whether to keep any items or let them go. I do not dispose of rubbish or waste. Household recycling must be looked after by the client. 

Payment Terms

A minimum booking is a 3 hour session, session requirements can vary from project to project. 

To book a session a 50% deposit will be required to secure the booking. 
After the session I will send you a full invoice by email which can be paid by bank transfer. Full payment is required within 7 days of the invoice sent. If you would like to continue a session for longer than the pre-agreed period, this will be charged at my hourly rates. 

Cancellations

In unforeseen circumstances both parties have the right to cancel our  contract. I will always try and rearrange a cancelled appointment wherever possible.
If the appointment is cancelled by myself (sickness etc) … I hope very unlikely! I will always offer the next available date. If this is not suitable / we can not agree a further date. I will offer a full refund if no date can be booked if chosen by the client. 

If the appointment is cancelled, by the client, with less than a weeks notice of the agreed date and time, then no refund will be given. I will always try where I can to help rearrange and make sure we get the session rebooked. 

I am registered with the ICO and APDO.  Association Of Professional Declutterers and Organisers (UK) and I abide by their Codes of Conduct.